- I just placed an order, when will I receive it?
- Orders typically take 1-2 days to process, dependant on the volume of orders, and shipping takes between 3-5 days.
- Will I get a tracking number?
- Your tracking number will be emailed to you when your order is processed and ready to ship.
- Where do you ship?
- We ship only within the U.S. and U.S. territories.
Do you ship to P.O. Boxes?
- Due to the nature of our product, we can not ship to P.O. boxes. Entering a P.O. Box into the shipping address may result in shipping delays.
- Can I return my order?
- Due to the nature of our products, we can not accept returns on any e-liquids.
- I received my package damaged. What should I do?
- For any claims due to damage in transit, please contact your shipping carrier for information on how to enter a claim. If you believe you have received a product with a manufacturers defect, please contact our customer support team at firstname.lastname@example.org.
- My 1K Closed System was defective, can I get a replacement?
- We offer a 90-day warranty on all 1K devices and pods. Please see more warranty information here.