Terms & Conditions
This website, https://www.kiloeliquids.com (the “Site”), is owned and operated by Kilo E-Liquid, Inc., and is being made available to you free-of-charge. The terms “you”, “your”, and “yours” refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms “Kiloeliquids.com”, “we”, “us”, and “our” refer to Kiloeliquids.com, its affiliates, and subsidiaries. We reserve the right to change the nature of this relationship at any time and to revise these Terms and Conditions from time to time as we see fit. As such, you should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. If you violate any of the terms of these Terms and Conditions, you will have your access canceled, and you may be permanently banned from accessing, viewing, browsing and using the Site. Accessing, viewing, browsing and using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you reviewed them. At the bottom of this page, we will notify you of the date these Terms and Conditions were last updated.
Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.
We do not discriminate by age, race, national origin, gender, sexual orientation or religion.
Please review our Privacy and Security Policy, which also governs your visit to the Site. To the extent there is a conflict between the terms of the Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern.
You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, trade secrets, rights in databases and other proprietary rights. These rights are valid and protected in all forms, media and technologies existing now or from now on developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright and database right in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), your legal rights in relation to “fair dealing” under European copyright law, or your legal rights under any other similar copyright law, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.
Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.
Intellectual Property Infringement
We rely on a network of independent affiliates, subsidiaries, agents, third-party product providers, third-party Content providers, vendors, suppliers, designers, contractors, distributors, merchants, sponsors, licensors and the like (collectively, “Associates”) who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to our customers. By the Digital Millennium Copyright Act, we are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of Content posted on or transmitted through the Site, or items advertised on the Site, by our Associates. If you believe that your rights under intellectual property laws are being violated by any Content posted on or transmitted through the Site, or items advertised on the Site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending Content and advertisements. It is our policy to disable access to infringing materials, and to terminate the access of repeat infringers to the Site. For us to investigate your claim of infringement, you must provide us with the following information:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest.
- A description of the copyrighted work or another intellectual property that you believe has been infringed.
- A description of where the material that you claim is infringing is located or identified on the Site.
- Your name, address, telephone number, and e-mail address.
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law.
- A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or intellectual property or authorized to act on behalf of the proprietor of the copyright or intellectual property.
The above information should be provided to our agent for notice of claims of copyright or other intellectual property infringement. Our claims agent can be contacted at firstname.lastname@example.org.
Kilo E-Liquid, Inc. and other marks which may or may not be designated on the Site by a “™” “®” “SM” or other similar designation, are registered, pending or unregistered trademarks or service marks of Kilo E-Liquid, Inc., in the United States and other countries. Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Kilo E-Liquid, Inc. Kilo E-Liquids trademarks and trade dress may not be used in connection with any product or service that is not Kilo E-Liquid’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kilo E-Liquids. All other trademarks not owned by us that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Kilo E-Liquid, Inc.
You may not download (other than page caching) or modify the Site or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of the Site or its Content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of the Site or its Content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kilo E-Liquids or its Associates without our express, prior written consent. You may not use any Meta tags or any other “hidden text” utilizing our name or trademarks without our express, prior written consent.
If you use the Site, you are responsible for maintaining the confidentiality of the information you submit through “My Account” and the corresponding password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under “My Account” or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and certain foreign nationals. You agree to abide by these laws and their regulations.
We are not responsible for the content of any sites that may be linked to or from the Site or any bulletin board associated with us or the Site. These links are provided for your convenience only, and you access them at your risk. Unless otherwise noted, any other website accessed from the Site are independent of us, and we have no control over the content of that other website. Also, a link to any other website does not imply that we endorse or accept any responsibility for the content or use of such other website.
In no event shall any reference to any third party or third-party product or service be construed as our approval or endorsement of that third party or any product or service provided by a third party.
Disclaimers and Limitations of Liability
The Site is provided on an “AS IS,” “as available” basis. Neither Kilo E-Liquids, nor its Associates warrant that use of the Site will be uninterrupted or error-free. Neither Kilo E-Liquid, Inc., nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site or the products or services offered for sale on the Site. Further, Kilo E-Liquids makes no representation that Content provided on the Site is applicable or appropriate for use in locations outside of the United States. Kilo E-Liquids specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by Kilo E-Liquids or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.
Under no circumstances shall Kilo E-Liquid, Inc. or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Kilo E-Liquids records, programs or services. The preceding limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of Kilo E-Liquids has been advised of or should have knowledge of the possibility of such damages. You at this moment acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Although we take steps to ensure the accuracy and completeness of product and third-party service descriptions posted on the Site, please refer to the manufacturer or Associates for details.
The products on our Site are intended for personal, not commercial or business use unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by you (e.g., through an author chat or online review), we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of Kilo E-Liquid, Inc., its Associates, our users and customers and/or you.
We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of Kilo E-Liquid, Inc. or any third party. Notwithstanding the preceding, neither Kilo E-Liquids nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither Kilo E-Liquid, Inc., nor its Associates assume any liability for any action or inaction on conduct, communication, or Content on the Site.
Social Media Policy
When you post or upload any content to any Kilo E-Liquids social media page, you agree that Kilo E-Liquids can use that content, including any names, voices, images and performances that content contains, for any purpose. By posting or uploading the content on a Kilo E-Liquids page, you grant the Kilo E-Liquids a perpetual, non-exclusive, irrevocable, fully paid, royalty-free, sub-licensable and transferable worldwide license in any and all media to use, modify and create derivative works based upon that content for any purpose, including advertising and promotion, without notice, attribution or payment. You certify that you are the original author or creator of your content and that you have the right to post it. You also confirm that you have permission from anyone depicted in a photograph you post to agree to these terms and that Kilo E-Liquid’s use of your content by this license will not violate or infringe upon anyone else’s rights. Kilo E-Liquids does not tolerate misleading/inaccurate content and content containing racial, ethnic, sexual, religious or physical disability slurs. Accordingly, we reserve the right to edit and delete such content.
Termination of Usage
We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. Also, we reserve the right to refuse an order from any customer in our sole discretion.
Usage by Minors
This Site is not intended for or directed to persons who are minors (typically persons under the age of 18, depending on where you live). Because we cannot prohibit minors from accessing, viewing, browsing, visiting or using the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) and that any information you provide to us is not inaccurate, deceptive or misleading.
Nicotine Sales to Minors
We will not sell nicotine or nicotine related products to anyone who is not of legal age to purchase and use tobacco or nicotine products under applicable law. We cannot be held responsible for minors purchasing nicotine or nicotine related products with a parent or guardian’s credit card. By placing your order for nicotine or a nicotine related product you are confirming that you are of legal age to purchase and use nicotine products in the state, country or territory where you are based. We may restrict the acquisition of nicotine related products in your area.
If you access the Site from anywhere in the United States or Canada, you agree that the laws of the States within the USA, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Kilo E-Liquids and/or its Associates. If you access the Site from anywhere other than the United States or Canada, you agree that United States of America law will govern these Terms and Conditions and the purchase of products by you through the Site and that any dispute of any sort that might arise between you and Kilo E-Liquid, Inc. or its affiliates and subsidiaries shall be subject to the exclusive jurisdiction of the courts of the United States of America.
Site Policies, Modification & Severability
Please review our other policies, such as our Privacy and Security Policy, Returns Policy, Shipping & Delivery Policy and others, all of which are incorporated herein by this reference and are posted on the Site. These policies also govern your visit to the Site. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
How to Order Through Our Site
After placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “Shipping Confirmation”). A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order in a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it, and we may rescind our acceptance and cancel your order where there has been a clear error in price or where the product is no longer in our or our inventory. This applies only to items available in our online store. E-Liquid products are not on sale through our online e-commerce platform.
Order Change Policy
Orders at Kilo E-Liquids are typically turned around very quickly, and your packing slip is usually generated within 20 minutes of placing your order. Once this packing slip is made, your order has begun the shipment process of picking, packing, and staging. We will do our best to accommodate change requests within this 20-minute time frame, but will be unable to fulfill requests outside of that window. This policy is in place to ensure customers receive their orders as quickly as possible.
Unfortunately, we are not able to accept returns on e-liquid that does not meet personal flavor expectations. Taste is a very subjective sense that will vary greatly from person to person. By our strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so will not be accepted.
Promotional items and apparel:
If you’re not satisfied with your purchase of Kilo E-Liquids products, you can return it for a full exchange or refund within 30 days of receipt. Please inquire and send a request.
Pricing and Availability of Products
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently canceled due to unavailability of product. You acknowledge that products may sell quickly, and there may be a short period after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
Coupons and Promotions
Kilo E-Liquids may offer both coupons and promotions. The coupons and promotions are subject to the following terms: Coupons must be entered at the point-of-sale for discount to be applied; Coupons cannot be retroactively applied to existing orders; Promotional offers cannot be used with other discounts or coupons; Coupons and promotions are not applicable to Clearance items.
While supplies last. Kilo E-Liquids reserve the right to discontinue this promotion at any time without notice. The number of free samples, product flavors, and bottle sizes will be determined by Kilo E-Liquids, in its sole discretion, at the time of shipping your qualifying order. Free samples cannot be returned or exchanged. Any samples are provided “as is” without warranty of any kind. Other terms and conditions may apply.
Offer limited to those individuals who are of legal age to purchase and use our products under applicable law. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. The Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon, and offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to provide. We reserve the right to end or modify any promotion at any time. Other restrictions may apply. Offer valid online only at Kilo E-Liquids. Offer applies to the United States and internationally unless otherwise noted.
The term shipping or ship includes the commencement of shipping items for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence by shipping individual packages in the order they are available, and conditions permit. In these instances, our notification to you that your order has “shipped”, marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that point. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.
Risk of Loss
All items purchased from Kilo E-Liquids are made under a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Your order will be fulfilled by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, then within a reasonable time of the time of the Shipping Confirmation, which could in exceptional circumstances be longer than 30 days.
Questions About These Terms & Conditions
If you have a question about the Site, or about the Terms & Conditions Policy, please email or contact us at 714-752-6818.
These Terms and Conditions were last revised and made effective as of August 1, 2016.